The customer who is not satisfied with the purchase made can exercise the right of withdrawal pursuant to the current legislation on distance selling, in particular, the Legislative Decree 206 of 2005 (consumer code) and must fill out the form HERE (please choose ‘Shipping and returns’ as a type of the request) within 15 days from the date of receipt of the goods.
The right of withdrawal is subject to the following conditions: the products must not have been damaged in use, unless the damage is the result of a manufacturing error or a incurred in transportation. The products must be returned to the sender complete in all their parts, accessories in general, box, and any piece in any case received by the customer from e-MV Agusta S.r.l (hereinafter can be referred to as “The Company”).
The return must be made in a single shipment and never in separate shipments under penalty of forfeiture of the right itself.
As required by law, the goods subject to withdrawal travel at the risk and expense of the customer, who is therefore requested to agree via email or telephone with e-MV Agusta S.r.l on the choice of the most suitable means of delivery for the case. The return shipping costs are entirely borne by the customer who intends to make use of the right of withdrawal, except in the case of an error by e-MV Agusta S.r.l or third parties hired by The Company, in which case they will be borne by them. There will be no other case of charges being charged to e-MV Agusta S.r.l or third parties hired to process the orders or returns. The Company will reject any parcel for which the courier or postman requests any payment, both for cash on delivery and for shipping costs, and any kind of expenses.
Once your request for the return is approved, you will receive shipping instructions by email. The package or the gummed envelope must be properly sealed with adhesive packet tape signed in all potentially violable parts in order to make the package unique and unrepeatable.
In the event of evident tampering with the package upon receipt as a return, the same will be rejected to give the customer the opportunity to retaliate against the carrier and thus initiate the insurance procedure of the courier or post office.
The reimbursement of the price paid will be made exclusively through payment to the customer bank or postal account within 7 working days of acceptance of the return.
You may cancel your order at any time provided that your order has not been shipped. Please contact our Customer Service team by filling in the form HERE (please choose ‘General Information’ as a type of the request).