FAQ 2

Purchasing and Delivery

E-bikes require 3 to 5 working days; while e-scooters require 2 to 5 working days.

We use DHL (other providers may be used at company's discretion) as our main courier service and aim to dispatch your order within 6-7 working days, subject to credit card authorisation and stock availability. The delivery address is the one indicated by the customer when issuing the order, unless otherwise agreed in writing between the parties. Orders shipped to countries outside the EU may be subject to additional import taxes and customs duties which are added to the final checkout amount automatically. Any additional charges outside of the final checkout amount shall be borne by the customer. Please contact your local customs office for further information.

A tracking link is provided via email after the shipment is arranged.

It is possible to pay with credit card.

Your order can be returned within 14 days after the delivery without incurring any charges. To return your order, just log the details in the returns center, and we will notify you with instructions as soon as the request is processed.

Changes to your order can be made at any point before the delivery confirmation has been sent. From the moment you place your order until the expiration of the return guarantee, you can return or cancel your order without any extra charges. If you decide on a different model or color or simply want to cancel your order, please contact us by filling in the form HERE, and one of our customer service representatives will process your request.

Dealerships and Stores

It is possible to see and test e-bikes and e-scooters at our dealerships (here you can find the map). However, not everyone has the opportunity to have it tested. We recommend, therefore, to call the dealer before visiting the store.

Using my e-bike

The maximum range is 75 Km with one charge.

You can have a look at the e-bike data on Mv Ride app or My SmartBike app.

You can find the dimensions of the bike in the section ”How to choose the size?” in the product page, below the technical specifications.

For AMO e-bikes, all you need to do is straighten the handlebars, mount the pedals and adjust the saddle height. In the shipment box there is the manual, that you can find also here, in this section.

Ebikes are limited to 25 km/h on electric power in the UK, EU, and Australia; while in the US the limit is 38 km/h. Once you reach your speed limit, the rest is up to you. There is nothing to stop you from going faster than those speed limits other than your physical condition to pedal the bike more quickly or if you are going downhill.

Yes, pedaling is what generates the electric power to kick in on your ebike. The pedaling function is what makes an ebike an ebike. Otherwise, it would be classified as a motorbike. Ebikes have a built-in torque sensor in the drivetrain that measures how much force the rider applies to the pedals. This is regulated to match your pedal power with the output from the motor. The design allows you to enjoy a smooth riding experience that doesn't feel like you are being overpowered by the motor and more like you are pedaling with the motor's assistance.

This depends on many different factors, such as the type of bike, the battery capacity, and how you are riding. Physically fit riders often do not use the motor as much, especially on flat surfaces. Battery life will depend on your fitness, ride style, and terrain. Most ebikes have a range of around 60 miles on a single battery charge.

Your ebike purchase includes a power adapter and power cable upon that can be plugged into any 115V outlet (US). AMO e-bikes can be directly charged with the power cable plugging into an outlet. AMO series require 4 hours to full charge.

Typically, yes; the motor and battery being the additional weight. However, our e-bikes are very light, ranging from 15.4 to 19 kg for city e-bikes and from 12.8 to 13,4 kg for e-gravels.

Yes, they essentially turn into a standard bike and work by using the pedals. You do not have to worry about being stranded out on a trail or road with no battery life because you could simply ride it back as a normal bike. You can also turn off the electric power assistance at any time to conserve battery life.

Yes, the motor and battery are sealed very well against water exposure.

Using my e-scooter

The NFC key is a card that allows you to activate or deactivate the e-scooter. You only have to place it on the RAPIDO logo on the display for at least 3 second, and the e-scooter is ready to be ridden

The maximum range is 50 km with one charge.

Please, contact kickscooter@emvagusta.com and we will provide you a new one.

You can find all the instructions in the manual provided with the product and you can also have a look at the assembly video.

Warranty

The warranty lasts 24 months from the date of purchase for private costumers. Whereas, if it is a company that made a purchase, the warranty lasts 12 months.

The manufacturer guarantees the assisted pedalling bicycle against manufacturing defects or components failure for the following periods of time (starting from the date of purchase).

The legal warranty of 2 years covers:

malfunctioning and/or breakage of the bicycle components (handlebars, brake levers, pedals, suspension, drivetrain, etc.)
electric motor
display
battery

The commercial warranty of 3 years (only valid for the first owner) covers:

Chassis
Fork
Wheels
CNC components

The components of the bicycle subject to wear are excluded from warranty.

During the period of warranty, faulty components shall be replaced or repaired free of charge.

The legal warranty and the respective conditions can be transferred to possible subsequent buyers of the bicycle, notwithstanding the duration of the warranty itself, starting from the date of purchase.

The warranty does not cover possible malfunctions of the components caused by normal use of the bicycle and wear (e.g.: tyres, inner tube, belt, brake discs, etc.).

The owner of the bicycle is in charge of maintaining and using it with care and ensuring that all the advised maintenance interventions are carried out.

For all circumstances not covered by warranty, please refer to the manuals.

The battery warranty of e-bikes lasts 2 years or 500 cycling charges.

The warranty lasts 2 years from the date of purchase for private costumers. Whereas, if it is a company that made a purchase, the warranty lasts 12 months.

For circumstances not covered by warranty, please refer to the manuals.

The battery warranty of the e-scooter lasts 1 years.

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